We have partnered with NZ Post to ship every BRUA directly from our workshop assembly room to you as quickly as possible. 

We try to manage our stock levels so we will hopefully we will have stock available again within a few days. Sometimes this isn't possible and may take a week or more to have products available again. 

Remember, we can always notify you when a product becomes available agin.

We will happily accept returns and refund any product within 14 days of delivery. For full details you can read our returns policy here.

Our products are (almost) bullet-proof and we have designed them with longevity in mind!

Although wear and tear over time is normal for any product, we consider this to be aesthetic only (scratches or marks). The only exception is the wear on the seals and pivot pins which we expect to last many years before needing to be replaced (if at all - depending on use).

Newton Espresso (NE) guarantees to replace or refund any faulty product, and offers a 2 year warranty on all NE products - longer warranties at our discretion because we love happy customers!